Frequently Asked Questions
What is Truehavens?
Truehavens is a luxury fragrance brand offering high-quality, long-lasting perfumes designed for elegance and confidence. Based in Dubai, we aim to deliver timeless scents at affordable prices.
How can I track my order?
You can track your order using the Order ID and mobile number. We also send updates via SMS and email once your package is dispatched.
What is your return policy?
We offer returns within 7 days of delivery. Products must be unused and in their original packaging. Contact our support to initiate a return.
Do you offer free shipping?
Yes! Free shipping is available across the UAE on all orders.
Do you accept Cash on Delivery?
Yes, we offer Cash on Delivery (COD) across the UAE for your convenience.
How can I contact customer support?
Email us at truehaven786@gmail.com or WhatsApp at +1 512 325 5086. We're available from 9 AM – 6 PM (Sun–Thu).
Where are you located?
Our office is located at Apartment 402, Al Noor Building, Al Rigga Road, Dubai, UAE.
How long does delivery take?
Delivery across the UAE usually takes 2–4 working days depending on your location.
Are your perfumes long-lasting?
Yes! Our perfumes are crafted to last between 8–12 hours with rich, deep fragrance profiles.
Are your products authentic?
Absolutely. All Truehavens products are original, tested, and delivered with care to ensure quality and authenticity.